Shop Policies

Orders can be made on the website 24 hours, 7 days a week.
Business Days for Tarot Readings
Monday - Thursday
Processing Time

The time needed to prepare an order for shipping varies.

  • Tarot Reading are delivered within 24 hours when ordered on same business day. For Tarot Readings ordered during the weekend, they will be delivered the following business days.

  • All physical items are dispatched within 1-3 business days.

Please note that if there are any delays to your order, you will receive notification of this ASAP. Tarot Readings might be delayed due to high influxes of orders, but are normally delivered the next business day in this case as I like to dedicate each individual the time and energy that their reading deserves. 

In the unlikely event that there is a delay or any problem, you will be informed as soon as possible.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for any delays due to customs

Shipping Information

All physical products are shipped out within 1-3 business day's, you will receive a shipping confirmation once the product has been sent out. 

  • For U.K. Customers: Products are sent through Royal Mail 2nd Class and are normally delivered between 2-4 business days.

  • For U.S. and International Customers: These are sent through Royal Mail International Standard and are delivered within 6-15 business days. Please be advised that it might sometimes take a little longer to certain areas, please allow up to 20 business days for an item to be delivered.

For items that are undelivered or have not arrived within the time frame indicated above, please contact me in the first instance and I will do my best to resolve any issues.

Returns & Refunds

Physical Products: There is a 30 day return policy from the date that you receive your order, provided that the good are returned in their original condition. Once received, your refund will be issued and should appear on your bank statement within 5 business days.

If you wish to return or exchange your product, please contact within the indicated time frame.

Tarot Readings: These are customised items individually for you and therefore cannot be returned. However, if you have any problems whatsoever, please contact me straightaway and I will do my best to resolve the issue.

Legal Disclaimer

You must be 18 years of age to purchase from The Divine Moon Shop. All items are sold as curios and for entertainment purposes only. The Divine Moon Shop is not responsible for usage, reactions or outcomes. Results are NOT guaranteed. 

Mojo Bags, Spell Bags, Dream Pillows: Please note that the contents are not intended for human consumption and are sold purely as curios and for entertainment purposes. These are not intended to take the place of professional services including but not limited to: medical, legal, financial, business or psychological. The Divine Moon Shop is not responsible for any adverse reactions.

Oils & Brews: Please note that the contents are not intended for human consumption and are sold for entertainment purposes only. All Oils & Brews are sold only for EXTERNAL USE and are not to be ingested. The Divine Moon Shop is not responsible for the mishandling of oils, herbs or any others items sold. Always do a patch test first before regularly using the product and discontinue if any irritation occurs.  The Divine Moon Shop is not responsible for any adverse reaction.

Tarot Readings: Tarot Readings are NOT intended to take the place of professional services including but not limited to: medical, legal, financial, business or psychological. 

Bath Soaks: Please note that the contents are not intended for human consumption and are for external use only. Although all ingredients used in the bath salts are natural, some ingredients may cause irritation. Discontinue if irritation occurs. The Divine Moon Shop is not liable for any mishandling of bath salts, oils or any other items sold. The Divine Moon Shop is not responsible for any adverse reaction.

Product descriptions list some of the ingredients, but not all as these recipes are original and proprietary. These recipes are not made public. If you are concerned of an allergic reaction to any product, please contact me directly as alternatives COULD be available. 

Purchase of any products from The Divine Moon Shop signifies the buyer's acceptance and acknowledgement of all terms and conditions, and releases The Divine Moon Shop from any and all liability. The Divine Moon Shop accepts no liability over the decisions and actions of any client.

International Buyer Policies

If the customer does not collect the parcel at customs, is unavailable for delivery attempts, and/or the package is returned, a refund will not be provided. It is the buyer's responsibility to be available to receive the parcel and/or set up redelivery if needed.
 

If the parcel is returned and the customer wishes for it to be resent, it is the customer's responsibility to cover the additional shipping charges that may apply.